At Medialum, we strive to deliver a seamless and satisfying IPTV experience for our customers. We are proud to offer a 30-day money-back guarantee on our service. If you are not completely satisfied with your subscription within the first 30 days, we will refund your payment.
To request a refund, please follow these steps:
Contact our Support Team
- Send an email to contact@medialum.com or reach us via WhatsApp at +44 7723 334190.
- Include your name, contact details, and the reason for your refund request.
Refund Eligibility
- Refunds are applicable only to new customers who have purchased a subscription within the last 30 days.
- Refunds will be processed for the subscription cost only and do not cover any additional purchases or add-ons.
Refund Processing
- Once your refund request is received, our team will review it promptly.
- If your request is approved, we will initiate the refund process.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow up to 72 Hours for the refund to be reflected in your account.
Exclusions
Refunds will not be provided under the following circumstances:
- If the 30-day refund period has expired.
- If there is evidence of misuse, violation of our terms of service, or fraudulent activity.
We are committed to resolving any issues or concerns you may have. If you have any questions about our refund policy or need further assistance, please don’t hesitate to contact our support team. Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
We appreciate your trust in Medialum and look forward to providing you with exceptional IPTV services.